Terms and Conditions

All bookings that are made on http://book.mybesthotelrate.com/ will result in an e-mail booking confirmation that is generated by the booking system but in rare cases the confirmation does not reach the customer due to e.g. spam filters. It is the customer’s responsibility to contact the hotel if he/she does not receive an e-mail booking confirmation.

Security and personal data

All personal details are entered on an encrypted page (SSL 128 bits) on which it is secure to leave personal data and credit card details.

We have taken several measures to protect your personal data. We guarantee you that all details are encrypted to ensure confidential transmissions and that the personal data only reach the hotel you have booked.

Once the booking is confirmed, the following applies:

Your booking goes directly to the chosen accommodation provider. By confirming your reservation you are entering an agreement with the accommodation provider. Unless otherwise provided when making your reservation, you pay for your stay upon check-in/check-out directly to the accommodation provider. Your credit card information is used to guarantee your booking, but your card will not be charged upon reservation. Payment is due on arrival / departure directly to the accommodation provider. When paying for your stay, you can choose to settle your balance due with cash or another credit card.

What if I want to change my booking?

If you want to change your reservation once you have reached the place to stay, the accommodation provider will try its best to meet your needs. However, this is not included in the original agreement with the accommodation provider that was entered when confirming your reservation.

What if I want to cancel my reservation?

Should you wish to cancel your reservation you may do so online with the username and password stated on your confirmation. Unless otherwise stated on your confirmation you may cancel without any charges until 6 p.m. the day before arrival.

Your cancellation will be confirmed via e-mail. If you do not receive this e-mail, please contact the accommocadation.

For cancellations made later than 6 p.m., your card will be charged with a cost equivalent to a one night stay at the booked accommodation provider. The hotel cancellation policy is specified in the booking confirmation e-mail

Payment

The rate you get when you make your reservation is the price you pay for the room when you check out from the accommodation. You are fully responsible for paying for services you use that are not included in the price your received when you booked your room (i.e all associated taxes, room service, newspapers, mini bar etc).